Empowering Resident Voices in Aged Care

With traCXio, create a transparent and responsive environment that values resident voices, improving satisfaction and care quality.

Standard: Feedback and Complaints

Building a Culture of Care and Connection

A truly positive aged care environment thrives on trust, engagement, and continuous improvement. traCXio empowers you to capture real-time resident feedback, turning every concern into an opportunity and every suggestion into meaningful action.

With seamless feedback and complaint management, your team can respond swiftly, ensuring residents feel heard, valued, and at home. By fostering transparency and proactive care, traCXio helps you create a supportive, responsive community where every voice matters.

Ready to enhance resident engagement? Let traCXio help you build a culture of care that puts residents first.

How it works

Aged Care That Listens and Adapts


A great care environment isn’t just about safety—it’s about listening, responding, and improving every day. traCXio makes it effortless to capture and act on feedback, ensuring residents and families feel truly heard.

Instant Feedback Logging – Capture concerns and preferences in real time.
Smart Notifications – Alert the right team members for prompt action.
Full Transparency – Track resolutions and keep families informed.
Better Resident Experience – Turn insights into improved daily care.

Your residents’ voices matter. Let traCXio help you create a culture of care and continuous improvement.

Let's work together

Transforming Feedback Management with traCXio

traCXio: Ensuring Safety, Satisfaction, and Efficiency in Aged Care

Boost Resident Satisfaction

Actively addressing feedback fosters trust and improves the resident experience

Enhance Provider Reputation

Proactive complaint resolution leads to positive word-of-mouth and higher occupancy

Increase Operational Efficiency

Centralized feedback management reduces staff workload and saves time.

traCXio: Elevating Resident Engagement and Trust in Aged Care

Where Every Voice Is Heard

1. Real-Time Feedback – Capture and address concerns instantly.
2. Transparent Resolution – Track complaints with full visibility.
3. Actionable Insights – Turn feedback into meaningful improvements.
4. Stronger Connections – Build trust with residents and families.

Turn every voice into action. Elevate care with traCXio—book your demo today!

Take your aged care facility to the next level with traCXio.

Visualise. Measure. Optimise. Repeat.

Unlock Resident Experience from Surface to Core

Customer Journey Mapping
Customer Journey Mapping
Visualize every interaction residents and patients have with your facility, identify pain points and opportunities to enhance their care experience and make it truly personalized.
Service Blueprint Builder
Service Blueprint Builder
Develop comprehensive care design plans to optimize aged care operations. Enhance care consistency, foster a culture of compassion and accountability across your facility.
Procedures Hub
Procedures Hub
Link SOPs to service designs and encourage team collaboration, consistency, and real-time staff coaching.
Interactive Leaderboards
Interactive Leaderboards
Capture feedback instantly with a 5-star rating system and recognize staff, in real time, for facility wide celebration.
Task Manager
Task Manager
Plug-in your member feedback and create focus areas of improvement.
24/7 CX Improvement
24/7 CX Improvement
Turn your care strategy into action, empowering your team to enhance resident experiences through continuous improvement.

Insights

Explore more insights for Aged Care Industry

Aged Care
The 8 Aged Care Quality Standards (and How traCXio Can Help)
Aged Care
Understanding Aged Care Quality Standard 1: Consumer Dignity and Choice
Aged Care
Aged Care Standard 2 – Ongoing Assessment and Planning with Consumers: How traCXio Facilitates Collaborative Care

Ready to see how traCXio can improve experiences at your facility?