Elevate CX. Engage Teams. Excel Operationally.
traCXio is a versatile platform that empowers businesses to take a proactive approach to managing their customer experience delivery - boosting customer satisfaction, and enhancing employee engagement.
traCXio is dedicated to providing innovative, integrated solutions that enable businesses to design, manage, and optimise exceptional customer experiences. We empower teams to deliver outstanding service, foster team engagement and collaboration, achieve operational excellence and drive growth.
We're committed to helping organizations visualize, monitor, and improve customer journeys, fostering a culture of excellence, and ensuring every interaction is memorable.
By developing and incorporating cutting-edge technologies and a focus on continual improvement, traCXio aims to become the partner of choice when it comes to customer experience delivery management.
At traCXio, we take immense pride in our diverse and global team, as it enriches our perspectives, fuels innovation, and enables us to serve our customers across borders with excellence.
Our vision is to revolutionize customer experience management.
At traCXio, we envision a world where every customer journey is a remarkable one, where teams thrive in a culture of collaboration and innovation.
We aim to help businesses thrive by exceeding customer expectations and nurturing engaged, high-performing teams.
‘traCXio’ is the confluence of ‘Traction’, referring to momentum, support and progress gained in an endeavor, and ‘Customer Experience’, abbreviated as ‘CX’.
At traCXio, we are inspired by the speed, agility and laser focus of the falcon. Soaring to great heights to scout opportunities from the distant horizon to the surface below, the falcon targets key opportunities with pin-point accuracy.
traCXio guides our clients, ‘CX hunters’ to track customer journeys, capture the finer details and identify opportunities for improvement to contribute to a great customer experience.
We at traCXio, take flight with this inspiration.
The falcon and the sweep of its wing are represented in the ‘CX’.